Keynote Speaker | Best-Selling AuthorHire Susan

UNSOLICITED Feedback Revisited Yet AGAIN

My dislike and dismay of unsolicited feedback— which has been euphemized as “constructive criticism”— is well-known to my readers, my audiences and to my friends. I first wrote about that feckless phenomenon over two decades ago and each year my feelings get stronger. Every story told to me by someone who had the wind knocked […]

SECOND CHANCES TO Make GREAT First Impressions

In this day and age of unreturned messages, we need to be aware of The GOBLIN Effect: the inexplicable disappearance of messages. We must give people a SECOND Chance to make a 1st Impression. Many of us get bent out of shape because a voice message, text or email isn’t returned from someone we expect […]

Relationships Rock…and Rule™

Long Range Views Require Patience The Wall Street Journal featured an event sponsored by Cartier Jewelers in Beverly Hills. The invited guests were the super-wealthy. The vice president business development, Carl Adams, brought in the assistant curator for Metropolitan Museum of Art Costume Institute to speak to the guests. What caught my eye in the article […]

3 Easy Tips for Conversations

Know What To Say First Once upon a time people would tell me that they are not “good at schmoozing” either in their professional or personal life.  It can be an explanation or an excuse and sometimes both. First off, schmoozing is easy- going conversation that is engaging and without an objective. It’s easy-going because there is no […]

How To Create Your Own “Luck”

With a Little Bit of  Blooming (Good) Luck and an Apology to Lerner and Loewe St.Patrick’s Day is my favorite holiday full of stories, humor, spirit and LUCK. In Chicago, Mayor Daley The First turned the Chicago River green. The practice continues. My mother, who learned the Irish jig in her hometown of Toronto, taught […]

ONE Doesn’t Have To Be The “LONELINESS” NUMBER

After chatting with a lovely, older widower at the next table at one of our local restaurants, my friend mentioned to me that she had met him the day before at another local breakfast cafe where he also dined alone. After our chat, she said she thought he was lonely. But one doesn’t have to […]

A Sense of Humor Makes Sense

A Funny Bone To Pick   Having a funny bone means that you have a sense of humor.  It doesn’t mean you are necessarily a good joke teller or storyteller but that you appreciate those who are. And it demonstrates that you have an appreciation for that which is ironic, satirical, oddly juxtaposed …and funny. […]

Holiday Party Do’s and Don’ts

The season is upon us and invitations to parties, gatherings and events will soon arrive. I’m often asked if attending a holiday party is necessary and, if, you do go, what to do and say and what to avoid. You can call it what you will : “Best Practices”, Strategic event management or common sense […]

Knock Off the KNOCK-OFFS, Plagiarism & Infringements

  Knock-offs, Plagiarism and Infringement Are Stealing  Sadly, the problem of plagiarism has only increased with our copy, cut and paste possibilities. Some people have explained away the issue with that old, untrue cliche: Imitation Is The Sincerest Form of Flattery. Folks: IMITATION is NOT the sincerest form of flattery. Here’s what is: “Susan, you […]

A Database Does Not A Viable Network Make

There’s no dancing around the issue. There seems to be some confusion between a data-base and a network.  Although they may be interrelated, they are NOT the same thing! You may have collected 200,000 names for your database but you don’t have a viable network of 200,000 people. And you certainly don’t have 200.000 friends. […]