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I Need Your Help: My Simple Survey

I’m working on a new project and could really use your help. Rather than a “check the box” pre-determined survey (a pet peeve) I have only 4 questions and would appreciate your insights and input in your own words. If you have anecdotes, all the better. You can email your answers to susan@Susanroane.com. THE FOUR […]

Route 66 To Face-To-Face Success

Doing the right thing at the right time is not that complicated. In order to simplify practical actions, deeds and behaviors that can be easily implemented, I compiled this list as a chapter for my book, Face To Face: How To Reclaim The Personal Touch in a Digital World. Route 66 To Success also pays […]

RoAne Roundup of Questions & Concerns

Whether it’s due to observations of irony or events that elicit concern, I find myself wondering: Do people hear what they’re saying or read what they’ve written? My counterintuitive questions and concerns range a wide span including: why is there a red line under this draft at “counterintuitive” when it’s spelled correctly??? 1. Why do […]

Schmooze Quotient Quiz

Let me first define “schmooze” as I did in this updated article based on What Do I Say Next? For that, I went to the best, most authentic source, Joys of Yiddish, by Leo Rosten. It’s not perjoratively defined as a “way to get ahead” as I’ve read on an online dictionary. Schmooze is “easy-going, […]

The Growth of Contrived Conversation™

I have a new friend. We were introduced by a mutual friend and then met face-to-face. WE learned that we had several personal touchpoints of connection. It was so cool.I really like my new friend. He stays in touch, asks questions and I respond and express interest in his work, the kids,etc. But then I […]

Be a Good Guest: Honor House Rules

The season is upon us where many people travel for Thanksgiving or Christmas or both. There is nothing as memorable as how we behave as house-guests. Talk about the most intimate opportunity we have to demonstrate who we are and our respect and appreciation for hospitality of others in the Face to Face space. A […]

UNSOLICITED Feedback Revisited Yet AGAIN

My dislike and dismay of unsolicited feedback— which has been euphemized as “constructive criticism”— is well-known to my readers, my audiences and to my friends. I first wrote about that feckless phenomenon over two decades ago and each year my feelings get stronger. Every story told to me by someone who had the wind knocked […]

SECOND CHANCES TO Make GREAT First Impressions

In this day and age of unreturned messages, we need to be aware of The GOBLIN Effect: the inexplicable disappearance of messages. We must give people a SECOND Chance to make a 1st Impression. Many of us get bent out of shape because a voice message, text or email isn’t returned from someone we expect […]

Relationships Rock…and Rule™

Long Range Views Require Patience The Wall Street Journal featured an event sponsored by Cartier Jewelers in Beverly Hills. The invited guests were the super-wealthy. The vice president business development, Carl Adams, brought in the assistant curator for Metropolitan Museum of Art Costume Institute to speak to the guests. What caught my eye in the article […]

3 Easy Tips for Conversations

Know What To Say First Once upon a time people would tell me that they are not “good at schmoozing” either in their professional or personal life.  It can be an explanation or an excuse and sometimes both. First off, schmoozing is easy- going conversation that is engaging and without an objective. It’s easy-going because there is no […]