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FRIENDS Meeting them, Making them, Keeping Them

Potential friends are everywhere! Seems to me it’s a matter of opening one’s eyes, ears and, (although schmaltzy), heart. Maybe that’s it. OPENING UP to the possibility that a person (sitting next to you in a class, on a plane, in a presentation, in a book club, at a dinner fundraiser, in a house of […]

Observe the UNWritten Rules of Referrals

The following is a version of section of The Secrets of Savvy Networking, updated for today’s market. Upon meeting an audience member at a presentation, her first words were, “I’d like the name of your agent.” She obviously had no clues about unwritten rules of referrals that make or break our reputations. “You’ve got to […]

I Need Your Help: My Simple Survey

I’m working on a new project and could really use your help. Rather than a “check the box” pre-determined survey (a pet peeve) I have only 4 questions and would appreciate your insights and input in your own words. If you have anecdotes, all the better. You can email your answers to susan@Susanroane.com. THE FOUR […]

Route 66 To Face-To-Face Success

Doing the right thing at the right time is not that complicated. In order to simplify practical actions, deeds and behaviors that can be easily implemented, I compiled this list as a chapter for my book, Face To Face: How To Reclaim The Personal Touch in a Digital World. Route 66 To Success also pays […]

RoAne Roundup of Questions & Concerns

Whether it’s due to observations of irony or events that elicit concern, I find myself wondering: Do people hear what they’re saying or read what they’ve written? My counterintuitive questions and concerns range a wide span including: why is there a red line under this draft at “counterintuitive” when it’s spelled correctly??? 1. Why do […]

Schmooze Quotient Quiz

Let me first define “schmooze” as I did in this updated article based on What Do I Say Next? For that, I went to the best, most authentic source, Joys of Yiddish, by Leo Rosten. It’s not perjoratively defined as a “way to get ahead” as I’ve read on an online dictionary. Schmooze is “easy-going, […]

The Growth of Contrived Conversation™

I have a new friend. We were introduced by a mutual friend and then met face-to-face. WE learned that we had several personal touchpoints of connection. It was so cool.I really like my new friend. He stays in touch, asks questions and I respond and express interest in his work, the kids,etc. But then I […]

Be a Good Guest: Honor House Rules

The season is upon us where many people travel for Thanksgiving or Christmas or both. There is nothing as memorable as how we behave as house-guests. Talk about the most intimate opportunity we have to demonstrate who we are and our respect and appreciation for hospitality of others in the Face to Face space. A […]

UNSOLICITED Feedback Revisited Yet AGAIN

My dislike and dismay of unsolicited feedback— which has been euphemized as “constructive criticism”— is well-known to my readers, my audiences and to my friends. I first wrote about that feckless phenomenon over two decades ago and each year my feelings get stronger. Every story told to me by someone who had the wind knocked […]

SECOND CHANCES TO Make GREAT First Impressions

In this day and age of unreturned messages, we need to be aware of The GOBLIN Effect: the inexplicable disappearance of messages. We must give people a SECOND Chance to make a 1st Impression. Many of us get bent out of shape because a voice message, text or email isn’t returned from someone we expect […]