Keynote Speaker | Best-Selling AuthorHire Susan

UNSOLICITED Feedback Revisited Yet AGAIN

My dislike and dismay of unsolicited feedback— which has been euphemized as “constructive criticism”— is well-known to my readers, my audiences and to my friends. I first wrote about that feckless phenomenon over two decades ago and each year my … [Read more]

SECOND CHANCES TO Make GREAT First Impressions

In this day and age of unreturned messages, we need to be aware of The GOBLIN Effect: the inexplicable disappearance of messages. We must give people a SECOND Chance to make a 1st Impression. Many of us get bent out of shape because a voice message, … [Read more]

Relationships Rock…and Rule™

Long Range Views Require Patience The Wall Street Journal featured an event sponsored by Cartier Jewelers in Beverly Hills. The invited guests were the super-wealthy. The vice president business development, Carl Adams, brought in the assistant … [Read more]

3 Easy Tips for Conversations

Know What To Say First Once upon a time people would tell me that they are not “good at schmoozing” either in their professional or personal life.  It can be an explanation or an excuse and sometimes both. First off, schmoozing is … [Read more]