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Be a Good Guest: Honor House Rules

The season is upon us where many people travel for Thanksgiving or Christmas or both. There is nothing as memorable as how we behave as house-guests. Talk about the most intimate opportunity we have to demonstrate who we are and our respect and appreciation for hospitality of others in the Face to Face space. A […]

UNSOLICITED Feedback Revisited Yet AGAIN

My dislike and dismay of unsolicited feedback— which has been euphemized as “constructive criticism”— is well-known to my readers, my audiences and to my friends. I first wrote about that feckless phenomenon over two decades ago and each year my feelings get stronger. Every story told to me by someone who had the wind knocked […]

SECOND CHANCES TO Make GREAT First Impressions

In this day and age of unreturned messages, we need to be aware of The GOBLIN Effect: the inexplicable disappearance of messages. We must give people a SECOND Chance to make a 1st Impression. Many of us get bent out of shape because a voice message, text or email isn’t returned from someone we expect […]